Fortune Theatre

Contact Us - Please see our Access Contact Us page for details.

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Step Free Access and Wheelchairs

The Fortune Theatre wheelchair lift is currently out of order, and we are unable to accept non-transferring wheelchair user bookings. We are waiting for an installation date for the new lift from our contractor. Updates on the installation process and the availability of the lift will appear here over the next few months. The Fortune Theatre team offers our sincere apologies to our wheelchair user patrons. Please be reassured that we are working hard to complete the installation process and we look forward to welcoming you to the theatre soon.

The Fortune theatre does NOT have a regular elevator style ground floor to higher floors lift.

There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls. 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.

Wheelchair transfers - there are 7 steps up to the back of the Dress Circle. Dress F6-7 are the easiest seats to transfer to being level with the back of the auditorium.

We are currently not able to get wheelchairs into the auditorium and patrons will have to transfer with the assistance of their carer/companions.

Non-Transfer patrons - We are currently not able to accommodate patrons who are not able to leave their wheelchairs due to the broken stairlift as mentioned above. We apologise for the inconvenience caused. Patrons may leave their names and contact details and we will contact them to advise as soon as the new lift is ready.

Box A and Box B are not wheelchair accessible. Box A is accessible to wheelchair user patrons who can transfer, unaided to an armchair via a slim doorway and 5 stairs.

Wheelchairs and scooters will be stored in a safe place.

Accessible Toilets - There is one accessible toilet located on the Dress Circle level outside Box A. There is step free access available via the fire exit located on Crown Court.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the front of house team upon your arrival at the theatre.

Assistance Dogs - Assistance dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after assistance dogs during the performance.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.

Please contact the Box Office to request the Visual Story - a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.