Contact Us - Please see our Access Contact Us page for details

Access Booking Email - SwanseaBoxOffice@atgentertainment.com

Access Parking - A staircase and lift are located in the adjacent car park to provide easy access to the main entrance level.

Step Free Access and Wheelchairs

With step free walkways leading to our front entrance, and all areas inside our venue served by two lifts, Swansea Arena is fully accessible to all.

A brand-new sloping walkway leads directly from the city centre across the new Copr Bay Bridge to the front entrance of the Arena. Further to this, a sloping walkway has been added from Oystermouth Road leading through the Coastal Park.

All sales points and kiosks have dropped counters for easy service, and our FSG Lounge also has step free access should you wish to upgrade your visit. Our at your seat ordering service will allow you to order food and drinks directly to your location within the auditorium through your smart phone to help customers avoid queues or crowded areas as required.

Swansea Arena is a member of the Hynt National Access Scheme - an Arts Council of Wales initiative managed by Creu Cymru in partnership with Diverse Cymru.

Accessible seating is available across our auditorium – with 8 fixed positions in the Rear Circle, and 10 in our Front Circle. Due to the flexible nature of the seating plan within our Stalls level – the number and location of wheelchair positions can vary dependant on the performance to ensure the best possible sightlines and access. Box Office staff will be able to talk you through your seating options if you wish to be located on this level. All wheelchair spaces have the option for a companion seat directly beside them. These need to be booked via our dedicated Access line on 0333 009 2540

Accessible Toilets - Accessible toilets are available on each level inside the venue. There are baby change facilities located on each level inside the venue. Baby feed facilities are available upon request. Breastfeeding mothers are very welcome – please ask if there is something you need to make your visit even more comfortable.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Story - A visual journey acts as a guide for anyone who feels worried or anxious ahead of their visit and explains what to expect when you visit the arena. The visual journey is a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect. Click here to request our visual journey.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page.

Assistance Dogs – Specially trained Assistance and Guide dogs are welcome in the Arena. For guests who require their dog to be with them at all times, we kindly ask you to notify us of this at the time of booking so we can ensure you are seated in an appropriate location. For the welfare of the dogs, other customers and to maintain safe venue evacuation routes, dogs are only allowed within designated seating areas within the arena.

We would recommend that dogs are not taken inside the auditorium where possible and as such we are happy to look after your dog for you in a safe and secure environment. We have a designated area with water bowls and staff will take them outside for comfort breaks at regular intervals. Simply speak to a member of staff upon arrival and feel free to give us any specific instructions to ensure a happy experience for both you and your dog.

Please ensure that your dog is either identifiable as a trained assistance/guide dog or that you can provide the necessary training paperwork for them.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide page, please see our Additional Resources.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.

What We Can Offer

• Familiarisation visits can be arranged

• Supportive and friendly staff

• Early entry into the auditorium may be possible to arrange

• Families are urged to get in touch with us if they have specific requirements to help support their visit

ATG Theatre Card - Please note that unfortunately, ATG Theatre Cards are not redeemable at Swansea Arena.