Contact Us - Please see our Access Contact Us page for details

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Access Parking - There are a limited number of bays outside the venue. The nearest car park is Old Deer Park Car Park. Blue Badge can be used in bays and car park for unlimited time. There is a three hour limit on single & double yellow lines.

Step Free Access and Wheelchairs

Richmond Theatre does not have a lift.

Level access is in the Stalls area accessed by a door to the left-hand side of the main stairs. Once you come through this door any seat in the Stalls area is accessible. Every other level requires the use of stairs, to reach the top of the building requires three flights of stairs. Handrails are on most stairs. Our Step-free entrance location on what3words is ‘cover.minus.factories’.

There is level access to the Stalls bar from the Stalls auditorium. There is a lower level counter near the door or ask us for At Seat Service when you arrive.

Our Ambassador Lounge is only accessible via stairs, as we do not have a lift in the building.

Recommended Seats - Stalls H1-4, H22-25 have additional legroom due to no seats being directly in front. All aisles in the Stalls area would be good for transferring from a wheelchair.

We have four wheelchair positions, and Stalls aisle seats are suitable if you wish to transfer to a theatre seat. From Stalls rows H to T there is a gentle incline.

Seat Width Information - The space between the armrests is 44cm/17 inches. The armrests are static. The only free-standing seats without armrests are in the Boxes in the Dress Circle and Platforms in the Upper Circle (these are all restricted view seats).

Accessible Toilets - There is one accessible toilet Stalls level near the accessible entrance.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. We recommend seats in Stalls area for customers who require a closer view of the stage. For Audio Described shows you can sit in any area in the auditorium. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on the web or brochure page for each show.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. Our venue uses the Mobile Connect system only.

Useful Links - For any resources such as Visual Story or links to our Euan's Guide page, please see our Additional Resources. Watch our guide on what to expect when attending a dementia-friendly performance here at Richmond Theatre.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.