Contact Us - Please see our Access Contact Us page for details.

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Step Free Access and Wheelchairs

The Duke of York’s Theatre entrance is on street level where the box office, main foyer area and access toilet are located. The seating design incorporates two wheelchair spaces in the Royal Circle (level access), with an accompanying companion seat. Alternatively, the patron can transfer into a designated transfer seat in the Royal Circle (level access), while the wheelchair remains in the foyer with front of house staff. Please note that when sitting in the wheelchair spaces in row C of the Royal Circle there is a restricted view of the stage. However, when transferring from the wheelchair in Row D of the Royal Circle there will be a clear view to the stage. Due to the listed design of the theatre, the auditorium can only accommodate a maximum of two wheelchairs per performance.

Wheelchair Space Measurements - Royal Circle Right (when looking at the stage): 85.5cm / 33 ¾ inches wide. Royal Circle Left (when looking at the stage): 91cm / 35 ¾ inches wide.

Accessible Toilets - The access toilet is to the right hand side of the main foyer area (level access), opposite the auditorium right entrance to the Royal Circle. Please note: The dimensions of this toilet are 87.5cm wide and 135cm deep.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. There is an infrared system working throughout the auditorium with both loop and conventional headsets. Please email the Box Office directly at DOYbox@atgentertainment.com to ensure you are sitting in the best seats for infrared reception and to reserve a headset in advance.

Assistance Dogs - A maximum of two assistance dogs can be admitted per performance to patrons booking an aisle seat. If preferred, front of house staff can look after the assistance dog in the foyer during the performance.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.