Contact Us - Please see our Access Contact Us page for details

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Step Free Access and Wheelchairs

There are 75 steps to the Stalls from the foyer. These are NOT advised for patrons with limited mobility. There is no lift in the theatre. Dress Circle is 32 steps down from the foyer (two flights of stairs). There is also street - level access into the Dress Circle which can be accessed from Carting Lane. Patrons wishing to use this entrance need to arrive at the theatre no earlier than half an hour before show-time and one of their party should inform Stage Door (also located on Carting Lane) that they need to use this entrance.

Patrons who arrive via the main foyer on Savoy Court can be escorted around to the Carting lane entrance by a member of staff. Patrons that wish to do this should be aware that it is a 10 minute walk around the theatre and escorting staff will not be able to aid in the manoeuvring of wheelchairs. This route also involves navigating gradients on Savoy Street.

The theatre has space for two wheelchairs in the Dress Circle. Customers who wish to transfer from wheelchairs should be aware that there are two steps to the most accessible seats and the ends of row F and G of the Dress Circle are recommended. If patrons wish to transfer but are unable to negotiate any steps, the wheelchair spaces are the only seating with complete level access. Aisle seats and Stalls have best leg room. There are four bars in the theatre – Stalls, Dress, Mezzanine and Grand Circle.

There is no level access to the bars but drinks can be brought to seats.

Accessible Toilets – There are toilets on all levels of the theatre. Accessible toilet facilities are located on the Dress Circle level.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services – Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. Recommended seats for visually impaired, for AD shows. Any info on large print and Braille programmes

Hearing Impairment Services – Services for D/deaf and hard of hearing - our venue currently operates a Sennheiser Infra-Red system, however please note that we are in the process of upgrading our hearing assistance offering. Please contact us for more information.

Assistance Dogs - Assistance dogs are welcome at the Savoy Theatre. They can stay with you during the performance; however you must inform the Box Office so that an aisle seat can be booked. Alternatively, a member of staff will care for your dog during the performance.

Useful Links - For any resources such as Symbol Resources or links to our Euan’s Guide page, please see our Additional Resources. You can also download the Savoy Theatre Access Guide or Theatre Visual Story for further information.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.