Contact Us - Please see our Access Contact Us page for details.

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Access Parking – Q Parks are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit, for all details please visit ATG Parking (q-park.co.uk) or for City of York Council car parks please visit City centre disabled access – City of York Council

Step Free Access and Wheelchairs

The Grand Opera House does not have a lift. Access to the Foyer Bar, Dress Circle and Grand Circle is via stairs only. For the number of steps on each level please see our seat plan prior to selecting seats.

There are 10 wheelchair spaces available in Stalls at the end of rows G, H, M, N and R, some of which are transfer to seat only. All wheelchair positions must be requested at the time of booking including any additional companion seat/s. If you intend to visit with a motorised mobility wheelchair/scooter, please call our access team prior to booking to check best location. Step free access to the Stalls is available via our access entrance on King Street, please note that our access entrance is on a hill leading down towards the river and the road is cobbled with a slope. On arrival at our access entrance please ring the bell to the right-hand side of the door and a member of staff will be sent to assist you.

Entrance – Please be aware the auditorium opens 30 minutes prior to the show, therefore we recommend any wheelchair users, and any other access patrons who require immediate seating, arrive no earlier than this.

Accessible Toilets - There are accessible toilet facilities at the rear of the Stalls behind seat R18. This is a step free, accessible, private unisex facility located next to the street-level access entrance door and includes baby change facilities.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. Our venue offers Mobile Connect for an audio description on selected shows, please follow the instructions on the link for details on how to download the app to your own device prior to arrival. We recommend using wired headphones for the best connection, and also using a power bank to recharge your device during the performance https://atgtix.co/MobileConnect. For customers who require a closer view of the stage we recommend seats in the front half of the stalls around row D and forward. Touch Tours may also be available to accompany Audio Described performances, please follow the link to contact our access team who will be happy to check. Submit a request – ATG Tickets - United Kingdom

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. Our venue offers Mobile Connect for sound enhancement, please follow the instructions on the link for details on how to download the app to your own device prior to arrival. We recommend using wired headphones for the best connection, and also using a power bank to recharge your device during the performance https://atgtix.co/MobileConnect. If you would like to attend one of our BSL Signed performances the recommended seats to select are Stalls rows D - G in seat numbers 8 through to 19, as our BSL signer will usually stand on the right-hand side of the stage as viewed from the auditorium. Alternatively, please contact us via Submit a request – ATG Tickets - United Kingdom for more information.

Assistance Dogs - Assistance dogs are welcome in all parts of the theatre. If you wish to bring your assistance dog to the theatre, please advise the Box Office when booking your tickets. Your dog is welcome to sit with you in the auditorium however please note that some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs. Alternatively, we can organise for a member of staff to care for your dog during the performance and provide them with some drinking water.

Seat Width - The seats at Grand Opera House York have fixed arms and are 41-43 cm (16-17 inches) wide on average in the Stalls and Dress Circle, and 38-41 cm (15-16 inches) wide on average in the Grand Circle. Please follow the link to contact our access team. Submit a request – ATG Tickets - United Kingdom if you wish to discuss further.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.