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Cardology Gift Card Terms & Conditions

IMPORTANT INFORMATION - PLEASE READ BEFORE PURCHASING TICKETS - Last Updated: 2024-06-07

TERMS AND CONDITIONS  

1. Our contract for the purchase of Gift Vouchers is formed as soon as We have processed Your payment and, in the case of ATG Gift Vouchers will expire within 12 months. ATG Gift Vouchers are valid for 12 months and must be used within this time period as they cannot be extended.

2. We shall endeavour to deliver Your Gift Voucher(s) to You by email as soon as possible after You place Your order and in any event within 5 Working Days after payment.

3. Delivery of your pop-up card will be made by Royal Mail 48 hour tracked postage. Your card(s) will be dispatched by Cardology within 2 Working Days of receiving your order. In order to fulfil your order, limited details of your order (your name, delivery address, email address and phone number) will be shared with Cardology and Royal Mail.

4. We want you to love your purchase. If you have any issues with your order please get in touch at info@cardology.co.uk for pop-up cards or delivery queries, or for ATG gift voucher queries, complete our Enquiry Form.

5. Gift Vouchers are non-refundable. You have the right to cancel Your purchase of Gift Voucher(s) within 14 days of purchase. If You do cancel Your Gift Voucher(s) within such 14 day period, You will receive a full refund upon receipt of Your returned Gift Voucher provided that ATG shall be entitled to deduct from such refund the amount of the Gift Voucher used or redeemed prior to the cancellation date. For the avoidance of doubt, if the entire Gift Voucher has been used or redeemed you will not receive a refund. If You do want to cancel and You are eligible to do so, You should call Our Customer Care team on 03330 096 690*. 

6. Orders for pop-up gift cards cannot be cancelled due to the speed at which the card is dispatched by post.

7. To obtain a refund you must return the product(s) to Cardology in the same condition in which you received them, including the packing slip. Personalised or used cards cannot be refunded. If you don’t have the packing slip, please include your order number in any correspondence. Please contact info@cardology.co.uk for the returns address.

8. You are responsible for return postage charges and we recommend you get proof of posting or use a trackable service to do so.

9. Cardology will examine the returned product(s) and if applicable, will notify you of your refund via e-mail within a reasonable period of time. We will either exchange or fully refund the item/s in question, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

10. Refunds will be made via the original payment method for your order.

11. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. We will contact you to confirm that you are happy to proceed with the order and agree to wait for the original product(s) or would like to select an alternative product or get a refund for your order.

*Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.