Fortune Theatre

Contact Us - Please see our Access Contact Us page for details.

Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.

Step Free Access and Wheelchairs

The Fortune theatre does NOT have a regular elevator style ground floor to basement stalls, first floor dress circle, or third floor upper circle.

There are no steps into the foyer from the outside pavement and the Box Office is on the right. There are 21 steps down to the stalls, 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.

The Fortune Theatre is pleased to offer a platform lift for the convenience of patrons who use a wheelchair and patrons with mobility needs. The lift is located at the Dress Circle side entrance on Crown Court and provides direct access to the theatre.

Wheelchair Specifications

The platform lift is designed to accommodate wheelchairs with the following maximum dimensions:

-Length of wheelchair: 93cm (including all back supports, headrests, armrests, and any other items extending beyond the main footprint of the wheelchair)

-Width of wheelchair: 76cm

-Weight of wheelchair: 170kg (including batteries and accessories etc)

Upon arrival, our staff will make a visual assessment regarding the weight of your wheelchair. If the wheelchair appears to exceed the maximum weight limit, our staff will suggest transferring to one of our in-house wheelchairs. Your own wheelchair can be sent up separately, and you can transfer back to it once you've reached the seating area. If you are unable to transfer out of your wheelchair for this process or if this poses any concern to you, please contact the access team @ fortuneboxoffice@atgentertainment.com in advance to discuss your specific needs.

We are committed to finding a solution that works for you.

Non- Transferring Accessible Seating

The non-transferring wheelchair space is available in the Dress Circle, seat F16. This space is conveniently located right next to the lift’s exit on the Dress Circle level, making access easy and seamless.

For Patrons with Mobility needs

The platform lift at The Fortune Theatre is equipped with a small fold-down seat, designed for patrons who may have difficulty using stairs. This seat provides additional comfort and support during the lift’s operation. Please note that, for safety reasons, we are unable to allow patrons to use the lift while standing. The lift is intended for seated use only to ensure a secure and comfortable journey.

Lift Operation

The platform lift transports patrons up and down six steps from the ground floor to the Dress Circle entrance, providing smooth and efficient access to the theatre’s dress circle level.

Unsure if Your Wheelchair is Suitable?

If you are unsure whether the platform lift can accommodate your wheelchair or is suitable for your access requirements , please do not hesitate to contact our box office team at fortuneboxoffice@atgentertainment.com. They will be happy to assist you and provide further details to ensure your visit is as comfortable as possible.

The Fortune theatre does NOT have a regular elevator style ground floor to higher floors lift.

There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls. 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.

Wheelchair transfers - there are 7 steps up to the back of the Dress Circle. Dress F6-7 are the easiest seats to transfer to being level with the back of the auditorium.

Box A and Box B are not wheelchair accessible. Box A is accessible to wheelchair user patrons who can transfer, unaided to an armchair via a slim doorway and 5 stairs.

Wheelchairs and scooters will be stored in a safe place.

Accessible Toilets – There is one accessible toilet located on the ground floor in the dress circle area. The toilet is located at the base of the six steps up to the dress circle, next to the platform lift. If you require images or more information, please contact the box office team at fortuneboxoffice@atgentertainment.com

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the front of house team upon your arrival at the theatre.

Assistance Dogs - Assistance dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after assistance dogs during the performance.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.

Please contact the Box Office to request the Visual Story - a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.